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2 Dtwo policies tagged "comments", including Force Internal Visibility on JSM Comments, Force ServiceNow Comments to Internal Work Notes. Browse by what the control does rather than which app it targets.

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  1. Jira
  2. ServiceNow

Jira

Force Internal Visibility on JSM Commentsingress · JiraKeeps agent-drafted Jira Service Management (JSM) comments off the customer-facing portal by rewriting addCommentToJiraIssue calls to carry a restrictive…

ServiceNow

Force ServiceNow Comments to Internal Work Notesingress · ServiceNowKeeps agent-drafted ServiceNow comments off the customer/employee-visible journal by rewriting add comment calls to internal work notes.

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